RAGO INC is a company registered in India with a registered office at PLOT NO. 101 SEC-25,PART-2,HUDA,PANIPAT-132103,HARYANA INDIA (hereinafter” “we,” “us” or “our”) will process your personal data when you are visiting and using the services provided at www.urbandreamindia.com/in or purchasing products in our stores and/or locations across India. We strive to be transparent in what we do with our visitors’ and customers’ personal data and to be compliant with applicable data privacy regulations, and we have therefore adopted this privacy policy. Below you will find information on what kind of personal data we process, why we do it, what we use it for, and how we may share it. RAGO INC is the data controller for any processing of your personal data, unless otherwise stated in this privacy policy.
The RAGO INC stated above will be the controller in respect of any processing of your personal data, except in relation to the processing described under “Browsing”, “Analysis of Data,” and “Targeted Messages on Third Party Advertising Platforms” below.
Please read this privacy policy carefully by accessing or using our website, You acknowledge that you have read, understood, and agreed to be bound to all the terms of this privacy policy
WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data when you (i) purchase watches, accessories, watch bands, gift cards, or other associated goods and/or services, (ii) sign up for news, invites, and offers, (iii) request support; and (iv) are browsing our website. Such personal data will include your name, e-mail address, telephone number, delivery address, payment details, IP address, behaviour on the website, and other information that you voluntarily provide us. If we deliver a gift card (or other product) to you that was purchased by someone other than you, we will process your contact details as provided by the purchaser.
PURPOSE, LEGAL GROUND AND STORAGE PERIOD
We will only use your personal data for the purposes and on the legal grounds set out below.
PURCHASES
Purpose of processing: When you purchase watches, accessories, watch bands, gift cards, or other goods and/or services, we will process your personal data to fulfil our contractual obligations towards you (see Terms of Use).
Categories of personal data: identity (first name and second name), delivery address/billing address, telephone number, e-mail address, order information, payment details, payment history, credit card information, and payment reference number.
Legal ground for processing: The processing is necessary for our performance of the contract with you (i.e. Terms of Use).
DIRECT MARKETING
Purpose of processing: When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing may be based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and/or your previous behavior when receiving direct marketing from us.
Categories of personal data: Any data collected in connection with a purchase (see ”Purchase” above), e-mail address, location (based on the physical store or URBAN DREAM India website that you use to sign up for our marketing communications), any communication sent to you, order history and the e-mails that you have clicked on and your interactions with our website if you have followed a link in any e-mails sent to you.
Legal ground for processing: The processing is necessary for our legitimate interests to maintain good customer relations.
Storage period: If you opt-out or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal ground for keeping your data (such as a valid purchase contract), we will also erase your personal data if you have not actively engaged with any of our direct marketing communications for a period of thirty (30) months.
COMPETITIONS AND EVENTS
Purpose of processing: If you participate in a competition, lottery, or event organized by us, we will process your personal data in order to be able to communicate with you (i) before or after participation in the competition, lottery, or event; (ii) for the purposes of identification and age control, or (iii) to elect a winner and to distribute the relevant benefit or price.
Categories of personal data: Depending on which type of competition, lottery or event that you participate in, we may collect your name, e-mail address, location, and date of birth, as well as your shipping address, for the purposes of distributing the relevant benefit or price. More details on exactly what data we are collecting will be provided in connection with each such competition, lottery, or event.
Legal grounds for processing: The personal data is required for the legitimate interest we have to administrate your participation in connection with competitions, lotteries, or events.
Storage period: We will keep your personal data only during the competition, lottery, or event (including a possible evaluation thereof).
SUPPORT
Purpose of processing: When you request support through our live chat or our other support channels, we will process your personal data to be able to assist you with the relevant matter.
Categories of personal data: Your name, e-mail address and other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, technical data about devices and operating systems used. At your initiative, we may also process personal data such as ID, bank account details, work place, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you, or social status, if mentioned by you in our dialogue.
Legal ground for processing: If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are party. In other cases, we consider the processing of your personal data in the above context to be based on our legitimate interest in providing you with the best customer service possible.
Storage period: We will erase your data within three years after the relevant matter has been finally resolved, except for sensitive data (such as ID, bank account details, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you, social status, if mentioned by you in our dialogue) which will be erased immediately after your case has been resolved.
CUSTOMER EXPERIENCE SURVEYS
Purpose of processing: If you have made a purchase from us, we are interested in hearing about your experience with our website, the product, our service, or any other experience you may have had while interacting with us. For this reason, you may receive an email from us in which you are invited to answer some questions and give us feedback. You can also choose if you want us to contact you based on the feedback you have provided. Participating in the survey is voluntary.
Categories of personal data: email address, order number, purchased products, gender (optional) and age (optional).
Legal ground for processing: The surveys are part of our customer service work and ensuring that customers have the best experience, and for this reason, we consider that we have a legitimate interest for this processing of your personal data. If we provide further service based on your feedback about purchased products this will be made on the basis of the purchase agreement we have with you.
Storage period: We will erase your data within twelve months after you have participated in the survey, unless there is another legal ground for keeping your data (such as a valid purchase contract or an ongoing customer service matter, please refer to the information under the heading Support above). Opt-out from survey invitations is possible through a link in the email invite or by contacting dataprotection@urbandreamindia.com.
REPAIR SERVICE
Purpose of processing: When you use our repair services, we will process your personal data to fulfil our contractual obligations towards you (see Repair Service Terms and Conditions).
Categories of personal data: Identity (first name and second name), e-mail address, delivery address, any order information relating to the initial purchase, credit card information, payment reference number, and photos of the product to be repaired (if requested by us in order to evaluate the possibility of performing the repair).
Legal ground for processing: The processing is necessary for our performance of the contract with you (i.e. Repair Service Terms and Conditions).
Storage period: We will process your personal data during the term of our contract (including the statutory warranty period of three years), and we will thereafter erase your personal data.
CHECKOUT REMINDER
Purpose of processing: If you have initiated a purchase at our website and if you have provided your e-mail address in connection therewith but have not completed the final step of your purchase, we will send you an e-mail with a link to your shopping cart for the purposes of reminding you of your uncompleted purchase.
Categories of personal data: Any details that you have entered in your shopping cart in connection with the uncompleted purchase (please refer to “Purchases” above for more details on what details we collect in connection with any purchase).
Legal grounds for processing: The processing is necessary for our and your legitimate interests to remind you of your uncompleted purchase.
Storage period: We will erase your data, within one month after the checkout reminder, unless there is another legal ground for keeping your data (such as a valid purchase contract). Opt-out is possible by contacting dataprotection@urbandremindia.com.
BROWSING
Purpose of processing: When browsing our website, we will process your personal data to improve our website and for marketing purposes.
Categories of personal data: IP-address, user generated data from cookies (e.g. clicks, page views, page visits, time spent, products viewed and clicked on, orders, average order value).
Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Performance Cookies and Targeting Cookies (see “Cookies” below). In relation to Strictly Necessary Cookies, our processing is necessary for our legitimate interest in being able to provide you with a functioning website when you visit and use the services provided at urbandreamindia.com/in. Please see more under “Cookies”.
Storage period: The storage period for each of our cookies can be found in our Cookie Settings .
FRAUD PREVENTION
Purpose of processing: We will process your personal data for the purposes of carrying out risk analysis, fraud prevention, and risk management.
Categories of personal data: identity (first name and second name), delivery address/billing address, telephone number, e-mail address, order history, payment history, purchase- and user generated data (clicks and user history), information about how our digital services are used.
Legal ground for processing: The processing is necessary for our legitimate interests to prevent fraud and to handle risks.
Storage period: We will erase any personal data used for this purpose on a six-month basis, unless there is another legal ground for keeping your data. Upon a purchase that has been cancelled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.
ANALYSIS OF DATA
Purpose of processing: We will analyze your personal data, in order to compile aggregated tracking data (including to analyze visitors’ use of our sites by tracking information such as page views, traffic flows, search terms, and click throughs) for the purpose of continuously being able to offer a more user-friendly experience.
Categories of personal data: IP-address, user generated data from cookies (e.g. clicks, page views, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only), correspondence and feedback relating to our products and services, technical data (e.g. language, IP-address, device type, browser settings, time zone, operating system, platform), information about how you have interacted with us, i.e. how you have used our services, response times, page errors, how you reach and how you leave the site etc.
Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Performance Cookies (see “Cookies” below). Please see more under “Cookies”.
Storage period: The storage period for each of our Performance Cookies can be found in our Cookie Settings .
TARGETED MESSAGES ON THIRD PARTY ADVERTISING PLATFORMS
Purpose of processing: We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you messages that are targeted at you, based on your behaviour and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns. Your personal data is shared with the third-party advertising platforms, and they will attempt to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from Time Master. We also need to analyse necessary information to understand the impact of our advertising. If you don’t accept that we track your data for this purpose, you may still see Time Master advertisements on other platforms at random. You can learn more about how our advertising partners help us achieve this purpose by visiting their sites (the relevant links can be found in our Cookie Settings (see link below under “Cookies”)).
Categories of personal data: IP-address, user generated data from cookies (e.g. clicks, page views, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only).
Legal ground for processing: The processing is based on the consent that you provide to us if you accept our targeting cookies (see “Cookies” below). Storage period: The storage period for each of our targeting cookies can be found in our Cookie Settings.
Please note that the above storage periods do not apply to the extent Time Master is required to retain your personal data (partly or in full) under applicable mandatory law (e.g. accounting laws).
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies and/or any other agency appointed from time to time to process such information. We may also need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services, and marketing. Any transfer of data outside India, Australia, and the EU/EEA is made in line with data protection laws. Our international transfers of personal data (including transfers to our group companies, RAGO INC and/or any other agency appointed from time to time to process such information and suppliers outside the India, the EU, and the EA) are based on the EU Commission’s standard contractual clauses. The standard contractual clauses may be found here. We also share your personal data with other controllers of personal data. Such controllers could be authorities (police, tax authority, or other authorities), if we are obliged to share it according to law or suspected criminal activities, and transport companies in order for them to handle and deliver your order. When your personal data is shared with other controllers, they will be responsible for your personal data, and we refer to them for more information on how they process your personal data.
YOUR RIGHTS
You may be entitled to the following rights under applicable laws:
- The right to access: You may at any time request to access your personal data. Upon request, we will provide a copy of your personal data in a commonly used electronic form.
- The right to rectification: you are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
- The right to erasure (“right to be forgotten”): under certain circumstances (including processing on the basis of your consent), you may request us to delete your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
- The right to object: to certain processing activities conducted by us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.
- The right to restriction of processing: you may, under certain circumstances, request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
- The right to data portability: you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.
Finally, you also have the right to lodge a complaint with the appropriate authority in India.
COOKIES
As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. For example, a cookie is sent when you sign-up to download products or information on our website. If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to reject cookies may reduce the functionality of our website. Your browser should include precise instructions explaining how to control the acceptance of cookies. To be transparent, we have summarized the cookies used on our website below. By clicking on the “cookie settings” button below, you will find a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list which is as accurate as possible. We classify cookies in the following categories:
- Strictly Necessary Cookies
- Performance Cookies
- Targeting Cookies
- Functional Cookies
- Social Media Cookies
You can opt-out of each cookie category (except strictly necessary cookies) by accessing our Cookie Settings .
DATA SECURITY
We employ appropriate technical and organizational security measures to help protect your personal data against loss and to guard against access by unauthorized persons. Appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery and access limitations. We regularly review our security policies and procedures to ensure our systems are secure and protected.
CONTACT INFORMATION
If you have any questions relating to our handling of your personal data or our use of cookies, or if you would like to invoke any of your rights under applicable privacy legislation, please contact us.
CHANGES TO THIS WEBSITE PRIVACY POLICY
If we change how we handle your personal data or how we use cookies, we will promptly update this website's privacy policy and publish it on this website.